Agarwal Milan Matrimony
Refund & Cancellation Policy
Last updated: 26 October 2026
This policy explains how payment cancellation and refund requests are handled for services offered by Agarwal Milan Matrimony. Please read it before making a payment.
1. Registration and Membership Fees
Before paying, members should review the applicable registration fee, membership fee, service description, and any other charges displayed on the website. Payments should only be made after confirming the selected service and amount.
2. Refund Eligibility
Refund requests will be reviewed individually in accordance with the service purchased, the circumstances of the request, the terms presented at checkout, and applicable law. Where a payment was duplicated, incorrectly collected, or made without authorization, please contact us promptly for investigation.
3. Non-Guaranteed Outcomes
Fees are charged for the applicable platform services, not for a guaranteed match, acceptance of an interest, marriage, or any particular result. Dissatisfaction with matchmaking outcomes alone does not automatically establish refund eligibility. This does not affect any refund rights available under applicable law or any specific refund commitment made at the time of purchase.
4. How to Request a Refund
To request a refund, contact us through our Contact page and provide your registered mobile number, transaction reference, payment date, amount, and reason for the request. Please do not send your password, OTP, or full payment-card details.
5. Review and Processing
We will review the request and communicate the outcome. If a refund is approved, it will be processed through the payment method or payment provider's permitted process. The time for the refunded amount to appear in your account may depend on the bank or payment provider. Any specific processing timeline communicated at the time of purchase will apply.
6. Failed or Pending Payments
If money has been debited but the website does not show a successful payment, please contact us with the transaction reference. We will check the payment status before determining whether a refund or other correction is required. Please avoid making repeated payments while the original transaction is being checked.
7. Cancellation Requests
Members who wish to cancel a service or close an account may contact us. Cancellation of an account does not automatically mean that a payment is refundable. Any applicable refund will be assessed under this policy, the terms of purchase, and applicable law.
8. Contact Us
For refund, cancellation, or payment-related questions, please visit our Contact page and include your transaction reference.